Monday, September 6, 2010

Labor Day

While Stephen Slater brought a lot of attention to our career, today is a good day to thank all those who labor on holidays to get us where we want to go, who give up time with their families to serve us. Working with the public is an incredibly demanding profession. I've always thought it should be a requirement for graduation from high school. I think kids would learn more from one shift at McDonalds then three months of Calculus. Remember, the person serving you in a restaurant, airplane, shop, etc. is a real person with real problems and concerns. Please treat them kindly, respectfully, like you would want to be treated. No snapping, poking, pulling or yelling. Right after 9-11 someone pulled on my jacket to get my attention, and I thought I'd go through the roof. I turned around and practically decked the guy, and all he wanted was a beer.
A friend of mine tripped and fell down face first in the aisle when a passenger had a carry on sticking out too far. Luckily, there was a man right behind her to help her up. Or not. He leaned down and said "Can I get a Coke?" We also have a lot of people walk on our airplanes and say "Smile." OK. Let me put a frozen, fake smile on for 8-10 hours. I feel better already.

Some passengers bring us chocolate, and one particularly lovely woman one Christmas brought us homemade chocolate chip cookies and a card. You don't have to go that far, of course. If you really want to make someone's day, today or any day, all it takes is a smile and a "thank you for your service." It makes all the difference.

No comments:

Post a Comment